TY  - DATA
AU  - McDonald David R
AU  - Turner Stephen R E
TI  - Analysis of communication networks: call centres, traffic, and performance 
T2  - Fields Institute Communications, 
SN  - 9781470430528 (online)
PY  - 2000///
CY  - Providence, RI
PB  - American Mathematical Society
KW  - Telecommunication
KW  - Telecommunication systems
UR  - http://www.ams.org/fic/028
ER  -